![]() Is my product supported in Armoury Crate & Aura Creator? Remember to upload this log file to the Google Form (change file extension to. Save the log file to a location of your choice. Replicate the issue you are having (reboot if necessary - the log tool will keep running) Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).įirst, check the Record log box to start recording (Setting/About/App diagnostics) ![]() Complete the online Google form: Click HERE to submit a formĩ. Prepare some screenshots and photos if applicable.Ĩ. Record and generate a log (change the extension from. Post a brief description of your issue in this thread (less than 50 words)ħ. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)Ħ. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)ĥ. DO NOT report issues if facing improper uninstallation or registry issues - please resolve firstĤ. Try to reboot the system after updates are installed, and check again.ģ. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)Ģ. Must post a brief description in this thread (do this before filling in a form) to receive status updates.ġ. Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)įorms MUST be completed and submitted in order to be processed.įorms from non-forum members will NOT be processed Uninstall legacy Aura Sync software if already installed.Īlways uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)ĭO NOT delete files manually after uninstalling Armoury Crate This is the official thread to report issues. So I think Asus need to solve this as soon as possible, because it's not right.A new Armoury Crate major release is now available. I think there is a problem with the drivers Armoury Crate installs or something, since the stopcodes I (and many people that is having the same problem from what I have read) are related with them. ![]() I installed it an hour ago, and some minutes after restart, the laptop gave me an BSOD. And I didn't have any BSOD during these days.īut today it was the first day I used the laptop without the charger, and I saw that the battery was draining faster than other times, so I though maybe Armoury Crate was the one responsible for the good battery life I usually got. I reinstalled some days ago Windows, and I didn't install Armoury Crate because I thought I didn't really need it. In summary, after some Windows reinstalls, I think I have found the main source that was causing those BSOD: Armoury Crate (or at least something that it installs). You can go there to see the details and stopcodes. In my previous post I wrote about the constant BSOD I was getting using the laptop (G14 2020). Hi, I'm writing this to inform everyone, and see if any Asus technician passes through this reddit to check this.
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